Frequently Asked Questions
What is three sisters:Trois Soeurs?
We are a social entrepreneurship working with artisans from the West African country of Bénin to bring their products to an extended audience. That in itself makes us happy, but we wanted to do more. So we set up the TS Education Fund, a community-based education program for tutoring and literacy. TSEF is registered in Benin as a Non-Governmental Organization (NGO) and has been granted funds by the US Embassy in Cotonou to create bilingual books to help stock libraries and encourage a love of reading. Every purchase of a TS product goes towards TSEF initiatives.
What is your return policy?
We really hope that you'll like the products you purchase from TS. But if you're unsatisfied for any reason you can return undamaged/unworn goods to us within 14 days of purchase. Please send us an email at firstname.lastname@example.org to start the process.
Tell me more about the TS Education Fund
Over the past 20 years the number of children attending primary and secondary schools in Bénin has quadrupled, but the number of qualified teachers is insufficient to meet the demand. This poses a problem particularly for children living in poverty whose parents have made a significant financial investment by sending their kids to school. We work within communities living below the poverty line to identify students who could use a little extra support on nights, weekends, and school vacations to perform up to their potential. Students in our program gain an average of 19 percentile points in their first year (yeah, you read that right, 19 percentile points!)
are your products fair trade certified?
While we strongly believe in the principles of Fair Trade (paying fair wages, ensuring that people work in safe conditions, not using unfair child labor, respect for the environment) our products fall into the category of “handicrafts” and currently there are no official Fairtrade Standards for our products. We do, however, follow the World Fair Trade Organization’s 10 Principles of Fair Trade.
How do I know that the funds are going to the people who need them and that you're not going to buy a Ferrari with the money?
Good question! We want to be completely transparent in our operations so that the whole TS family benefits. We are an L3C registered in the state of Michigan, which means that we're considered a "low-profit limited liability corporation." In short, we put our mission first and our profits second. But the profits are necessary so that we can continue to fund education projects and pay fair wages to the artisans we work with. We'll keep you updated on the progress of the students and artisans via social media (join us on Facebook, Instagram, and Twitter!). And if you've still got questions, feel free to drop us a line below.